The field intelligence layer

Signal through the noise.

Search the manual library, diagnose the fault, and see the evidence behind every next step from one field-ready workspace.

See Individual Field pricing Explore Red to Green 45-day paid pilots

Service Manuals AI is the technician-first manual workflow. Red to Green adds configured assets, site maps, offline packets, shared service history, and a team rollout.

Evidence engine online
Pre-populated demo/Demo Facility/Daikin Rebel/Fault E24

Show the E24 diagnostic sequence.

Match model
Search corpus
Verify source
Compose
Diagnostic read2 sources Page 148

The E24 sequence starts at the high-pressure safety. Confirm condenser fan operation and coil airflow, then compare discharge pressure with the manual table before resetting the safety.

17,608Viewable manuals and diagrams in the public library
805Manufacturer records in the catalog
Page-levelCitations keep every supported answer traceable
OfflineInstallable experience built for low-connectivity work

Interface concepts / workflow study

See how the field workflow comes together.

These interface concepts show how diagnosis, equipment context, and the manual workspace can live in one flow. Choose a view or let the study cycle.

Explore the interface study
Interface conceptDemo Facility / Workflow study
Diagnostic interface concept with a high-pressure answer, cited evidence, and guided checks
01 / Diagnostic signalAnswer, evidence, and guided checks in one view.
Showing Diagnostic signal: Answer, evidence, and guided checks in one view.

The field intelligence layer

One workflow from symptom to source.

Equipment context, cited evidence, documents, and offline access stay together, so technicians can move from symptom to procedure without changing tools.

Fast context matching

Start with what the technician knows.

Model numbers, fault codes, and symptoms become the inputs for a focused search across indexed documentation.

InputE24High-pressure fault
Matched equipmentDPS012Daikin Rebel rooftop unit
First checkFansConfirm operation and rotation

One operational standard

Built for the whole service chain.

Field techniciansFaster next checks.

Get from symptom to the relevant procedure while staying focused on the equipment.

Facility teamsConsistent site knowledge.

Keep manuals organized by location and make the source available to every shift.

Service contractorsTraceable recommendations.

Show where the answer came from and standardize how troubleshooting work is explained.

COMMERCIAL EVIDENCE PLAN

A pilot built to produce evidence.

Every paid pilot starts with a customer baseline and ends with a review the customer team can use in its buying decision. Names, quotes, and results appear only with written approval.

See the 45-day pilot plan
PILOT SCORECARDBASELINE + REVIEW
Time to the correct manual sectionMeasured
Technician activation and repeat useMeasured
Answer helpfulness on real callsMeasured
Resolved cases with cited evidenceMeasured
Callback and repeat-visit exposureMeasured
Customer names, results, and quotes appear only after written approval.

QUESTIONS / ANSWERED

Questions buyers ask before the next step.

Straight answers about fit, coverage, rollout, and technical trust.

01Does it replace ServiceTitan, UpKeep, MaintainX, or our work-order system?

No. Keep the system that runs dispatch and commercial operations. The field-intelligence workflow adds equipment identity, cited troubleshooting, site context, maps, manual access, and reusable service knowledge alongside it.

02What manuals and manufacturers are covered?

The public library is refreshed from the live catalog and spans manuals and diagrams from many commercial-equipment manufacturers. Coverage still varies by model and document type, so every supported response shows the source it used and makes an exact-model gap visible.

03What happens when the exact model manual is unavailable?

The answer basis should make the limitation visible. A technician can review the closest supporting source, avoid treating it as an exact-model procedure, and request the missing document for the library or configured site packet.

04Can technicians verify the source behind an answer?

Yes. Page-level citations, the manual title, and the supporting passage stay attached to supported responses so the technician can inspect the source before acting.

05Does it work without internet access?

Saved manual references and configured site packets are designed for low-connectivity work. Teams should prepare and sync the required packet before entering an offline area.

06Can an individual technician subscribe without a company account?

Yes. Individual Field is designed for a technician, foreman, or small-shop owner buying the manual-intelligence workflow personally without a configured commercial site.